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Policy & Payment

PAYMENT POLICY

Les Precieux accepts the following forms of payment:

Applicable for all Local customers (Singapore Only)

  • VISA Credit Cards
  • Master Credit Cards
  • American Express Credit Cards
  • 0% Interest Free Installment Plan for all Standard Chartered* & UOB credit cards (6/12/24months) *Cash Rebates Apply
  • Paypal
  • Internet Fund Transfer. Once the transfer is cleared, for walk in customers, collection can be made on the scheduled collection date. For local online customers, free shipping will be made thereafter.
  • All Cheques and Cashier Orders must be crossed and made payable to LES PRECIEUX PTE LTD.  For Cheque payment, the issued Cheque has to be cleared prior before collection of item can be made. Free courier service is provided for Cheque pickup. Kindly contact our customer service representative to utilize this service at least 1 week in advance before your scheduled collection date. We only accept Cashier Order or Cash for collection of item on the same day itself.

Applicable for all International customers

  • VISA
  • Master Card
  • American Express
  • Paypal
  • Bank Telegraphic/Wire Transfer

Bank Transfer Details (For both International and Local customers)

All items on the website are GST inclusive and there will not be any additional hidden charges. However, Les Precieux will not be responsible for any additional taxes incurred, subjected to the import and export rules and regulations of different countries.

DEPOSIT POLICY

A reservation deposit of $500 has to be made to order to secure any diamonds/gemstones and in order for our craftsmen to begin their work.

Balance payment must be made in full upon/prior collection of your item.

Kindly note that the reservation deposit may vary subjected to the value of the item.

COLLECTION POLICY

Customers with ready items left uncollected after 60days will have their deposit forfeited automatically.

Collection can be made via appointment at our office boutique or via secured shipping with full insurance coverage.

Please Contact us should you require any assistance regards to shipping matters. 

RETURN POLICY

Please refer to "Delivery & Returns " for the Return Policy.

ENGRAVING POLICY

Any purchase of a Les Precieux jewelry piece qualifies you for our complimentary engraving service.

Engraving messages must be provided within 7 days upon reservation deposit placement.

Standard service fee for engraving will be charged for any late provision of information.

Please note that engraving is not always possible on every single jewelry piece as certain designs have their limitations in this aspect.

LIFETIME TRADE UP POLICY

Any purchase of a Les Precieux diamond automatically qualifies for our lifetime trade up guarantee. Should you wish to trade up your diamond at any point in time to secure any other single diamond of equal or greater value, Les Precieux will make a valuation based on the market at that point in time to determine the trade in value of the diamond.

Advance approval is required prior to purchase and must be noted on your invoice.

Diamonds must be returned in undamaged condition with original certificate in order to be authorized for buy back. Any modifications, repairs or parts necessary to securely set the new diamonds will be charged separately.

PRIVACY POLICY

This Privacy and Security Statement ("Privacy Statement") applies to information collected by www.lesprecieux .com ("Les Precieux," "we," or "us"). Les Precieux  is committed to protecting the privacy of its customers ("Customers," or "you"). We have created the following Privacy Statement to give you an overview of the type of information we collect, how the information is used and how the information is safeguarded.

This Privacy Statement discloses the privacy practices for www.lesprecieux .com. Information is collected from Customers by Les Precieux through the use of the Les Precieux Website. This Privacy Statement applies only to information collected by Les Precieux . By visiting the Les Precieux Website, you consent to the practices described in this Privacy Statement.

A.   WHAT INFORMATION IS COLLECTED?

In order to provide you with products of interest to you and to continually improve your shopping experience on Les Precieux .com, we collect information about our Customers in a variety of ways. In some cases, Les Precieux asks Customers directly for information in order for them to purchase products or use our services, and, in other cases, information is collected automatically as Customers are using the Les Precieux Website. You may choose not to provide certain information, but then you may not be able to purchase products or take advantage of the features we offer. Les Precieux is the sole owner of information collected on the Les Precieux Website. The following is a summary of the kinds of information Les Precieux collects:

1. Active Collection.

Les Precieux  collects certain information either voluntarily or as required in order to register with Les Precieux or use certain Les Precieux services or features. This type of information includes:

  • Order form. Contact information, such as name, mailing address, e-mail address and phone number.
  • Shipping or transaction information, such as billing address and financial information (credit card number and expiration date) if you choose to purchase products offered for sale on the Les Precieux Website. If we have trouble processing an order, the information is used to contact the Customer.
  • Demographic information such as zip code.
  • Information you enter in forms and optional surveys or contests, such as name and e-mail address.
  • Information provided in connection with discussions on bulletin boards, in chat rooms, and in messaging or other interactive services.
  • Information provided in e-mail requests and communications.
  • Information from other sources. In order to personalize our service by providing better product recommendations or special offers we may think will interest you, we may receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily. In addition, we may acquire customer names, e-mail addresses and mailing addresses for select mailings from third parties.

B.   HOW DOES LES PRECIEUX USE THE INFORMATION COLLECTED?

Les Precieux  endeavors to strictly adhere to Singapore laws regarding the preservation and archiving of information collected. In addition to the uses described elsewhere in this Privacy Statement, Les Precieux may use the information you provide in the following ways:

  • To contact you about our products and services or about your use of our Web site. For example, Customers will receive a welcome e-mail, e-mail newsletters, and customized content, and they may receive an update when Les Precieux  has new product features or enhancements or other news to relay to our Customers.
  • For marketing and promotional purposes.
  • For catalog mailings if you request to receive a catalog.
  • Les Precieux does not use individually identifiable health information that may be collected in our discussion groups for marketing purposes.
  • To respond to your comments or requests or to request feedback regarding our products or services.
  • For billing purposes, to facilitate transactions and to fill Customer orders in connection with purchases of products offered by Les Precieux .
  • For the specific purpose for which the information was provided.

C.   HOW DOES LES PRECIEUX COMMUNICATE WITH CUSTOMERS?

Les Precieux  would like to communicate with its Customers when we have new products or services we feel are of special interest to you. Unless you opt-out of communications from Les Precieux , you will receive the following types of communications:

  • Special Offers and Updates. We will send Les Precieux  Customers a welcome e-mail to verify your participation in the Les Precieux products and services we offer. Established Customers will occasionally receive information on products, services and special deals or coupons. Out of respect for the privacy of our Customers, we present the option to not receive these types of communications. Please see the Choice/Opt-out section.
  • Customer Service. We communicate with Customers on a regular basis to provide requested services and in regards to issues relating to their account, we reply via e-mail or phone, in accordance with the Customer's wishes.

D.   LINKING

Les Precieux may offer links to other Web sites. Please be aware that Les Precieux  is not responsible for the privacy practices of such linked sites, including sites of our partners. We encourage our Customers to be aware of this when they leave Les Precieux .com and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by Les Precieux .

E.   UNSOLICITED E-MAIL (SPAM)

Your privacy is very important to us. Be assured that, in accordance with this privacy policy, we do not sell or distribute our customer list to third parties. You should be aware, however, that unscrupulous marketers can sometimes "harvest" your e-mail address directly from your computer or another person's address book or even obtain your e-mail address through programs that automatically search web pages and e-mail traffic for e-mail addresses. If you opt out of receiving e-mail advertisements from Les Precieux , we may share that information with third parties in order to instruct them not to send advertisements on our behalf to you. If Les Precieux shares opt out information with a third party, we will direct such third party to use this information solely for the purpose of eliminating potential recipients from any e-mails they send out on our behalf.

F.   CHOICE/OPT OUT

Les Precieux gives Customers the ability to opt-out of receiving future communications from Les Precieux by replying to Unsubscribe in the subject line via e-mail at customerservice@lesprecieux.com.

For example, Customers may wish to opt-out of having their information used for information directly related to Les Precieux 's products and services.

G.   ACCESSING AND CHANGING INFORMATION

To assure that the information collected is accurate and up-to-date, Les Precieux allows Customers to edit and update their information through the Les Precieux .com Web site. The Les Precieux Website allows Customers to access and correct any inaccuracies in the information submitted online. Customers may also email Les Precieux or call Customer Services during regular business hours if they have questions or concerns about the accuracy of their information.

H.   NOTIFICATION OF CHANGES

Les Precieux reserves the right to make changes to the Privacy Statement at any time. If we plan to make significant changes to any of our privacy policies or practices with respect to how we use personally identifiable information, we will post those changes to this Web site 30 days before they take effect. Les Precieux  will post those changes on the Les Precieux Website so our Customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Unless we clearly state otherwise, the changes to our privacy policy will affect only the information we collect after the effective date of the change. Please review our Privacy Statement periodically to see recent changes.

I.   ADDRESSING PRIVACY & SECURITY CONCERNS

If you have any questions about this Privacy Statement, the practices or your dealings with the Les Precieux Website, or wish to receive an email copy of this Privacy Statement, please contact us at the following:

Email: customerservice@lesprecieux.com

Phone: +(65) 6735 8125